Real help from the person who built this.
Questions about reminders, billing, or a parent who says they never got a text? Email us and we'll sort it out.
hirschcommercellc@gmail.com · we usually reply within one business day.
Reminders not going out? Make sure the family's due date is set and the phone number is correct — one wrong digit is the most common cause.
Parent says they didn't get a text? Ask them to reply START to your TuitionPing number, then you can resend.
A parent wants to stop texts? They can reply STOP anytime — we honor it instantly. You can also toggle them off on your dashboard.
Update your card or cancel? Head to Billing and click "Manage billing."
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